Frequently Asked Questions
Everything you need to know about your G.H.BASS order.
How do I determine my correct shoe size?
G.H.BASS shoes generally run true to size; however, fit can vary by style. We recommend consulting our detailed Size Guide available on each product page for specific measurements and conversion charts.
What is your return policy?
We offer a 30-day return window for unworn, unwashed merchandise in its original packaging. Please note that items marked as Final Sale are not eligible for return or exchange.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your footwear sooner.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on the destination and weight of the package.
How should I care for my leather loafers?
To preserve the quality of your leather shoes, we recommend cleaning them with a damp cloth and applying a high-quality leather conditioner or polish regularly. Avoid direct heat sources when drying.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You may cancel your order within 30 minutes of placement; after that, we are unable to make changes, but you can initiate a return once the item arrives.