Returns & Exchanges
At G.H.BASS, we take pride in our heritage of quality craftsmanship; if you are not completely satisfied with your purchase, we accept returns of unworn, unwashed merchandise within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Generate and print your prepaid shipping label and packing slip directly from the portal; a small return shipping fee will be deducted from your refund.
Pack Your Footwear
Place the items in their original shoebox and secure them inside a sturdy shipping carton to ensure they arrive in resalable condition.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; please allow 7-10 business days for processing once received.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing